1. Daily Service Limit

• Each vehicle may complete a maximum of six (6) trips per day, regardless of passengers or trip length.
• All reservations are subject to availability.

2. Cancellations and Reservation Changes

• Cancellations are only accepted with at least 12 hours prior.
• If canceled with less than 12 hours’ notice, no refunds apply.
• Rescheduling is subject to availability and must be requested at least 24 hours in advance.
• Cancellations must be made through the official contact methods provided at booking.

3. Passenger Capacity

• Each trip allows a maximum of six (6) passengers per vehicle.
• Exceeding capacity is strictly prohibited for safety and legal compliance.
• If more than six passengers show up, the service may be canceled without a refund.

4. Rates & Billing

• Prices are charged per vehicle, not per person.
• The fare includes transportation for up to six passengers at no additional individual cost.
• Full payment must be completed prior to the start of the service.

5. Unlisted Destinations

• If your destination is not listed in our fixed rates or routes, please contact us for a custom quote.
• Rates for custom destinations are subject to evaluation and availability.

6. Refunds & Liability

• Only services canceled within the allowed time frame (at least 24 hours in advance) are eligible for a refund.
• We are not responsible for delays caused by factors beyond our control, such as traffic, weather conditions, or roadwork.
• We reserve the right to cancel any service that may compromise the safety of passengers or the driver.

7. Policy Acceptance

By booking the service, the client declares to have read, understood, and fully accepted these policies and terms..

Reservation Policies

Rates displayed on our website are valid at the date of booking inquiry and may change without notice. We guarantee published rates only once we receive full payment. All reservations are subject to availability, and we issue confirmation numbers only after receiving full payment.

When making a reservation, you must provide written or verbal authorization to charge your credit card. By authorizing this charge, you agree to our Reservation and Payment Policies, Cancellation Policies, and Disclaimer. Changes to reservations are based on availability and may require price adjustments.

You can make reservations up to one day before your arrival, but please note that our cancellation policies will apply.

Payment Policies

• We accept various credit cards through STRIPE (VISA, MasterCard, American Express, Discover, Bank of America, etc.).
• Your reservation will be charged in full to your credit card upon receipt of payment.
• All charges will be processed in USD or MXN depending on the language of the site being managed.

General Information

• LATO PRIVATE TRANSPORTATION offers private transportation services from Cancun Airport to various destinations. Our vehicles, including VANS, and luxury SUVs such as the Suburban or similar models such as the Ford Expedition, are licensed and insured to ensure passenger safety.
• We provide transportation to the ferry terminals for guests traveling to Cozumel and Isla Mujeres, but we do not operate on the islands.
• Child seats are available upon request at no additional cost, subject to availability.

Additional Charges and Fees

• 20 USD – Minor spills inside the vehicle.
• 40 USD – Significant messes or need for exterior cleaning.
• 80 USD – Large spills inside the vehicle that require deep cleaning.
• 150 USD – Serious damage to the interior or exterior of the vehicle.
• If you require an open hour service or a shop stop, each additional hour is billed $55 USD for the luxury service in VAN, and $100 USD for the premium SUV service.

Limitations of Liability

LATO PRIVATE TRANSPORTATION assumes no responsibility for problems arising from third party services or circumstances beyond our control, such as mechanical failures, weather conditions or government actions. Any complaints about our services must be submitted in writing within 30 days of travel.

Lost Objects

We are not responsible for personal items left in the vehicle. If we find any lost items and you are still in the area, delivery charges will apply. Items can be shipped internationally at your expense. Unclaimed items will be held for up to 30 days before being disposed of.

Cancellations and Refund Policy

Before making the payment for your transportation service, please keep the following in mind:

1. Important information for the customer:

• Data verification: It is the customer’s responsibility to ensure that all the information in their reservation, such as name, email, and phone number, is correct before completing the payment.
• Confirmation email: Once the reservation is made, an email confirming the payment and the details of the transportation service will be sent. It is important for the customer to check their inbox, including the spam folder. The sender will be:: latoreservations@latoprivatetransportation.com.
• Error correction: If incorrect information was entered during the reservation, such as flight number, arrival date, or arrival time, the customer must notify us immediately by emailing or Whatsapp (+52 (998) 837 – 7297) to correct these details promptly.

2. Cancellation Policy:

• If you need to cancel your transportation service, please do so at least 12 hours prior to your scheduled pick-up time. Eligible cancellations will receive a refund minus a 10% administrative fee.
• Cancellations made less than 12 hours before the scheduled pick-up time are not eligible for a refund.

Payment Processing

• Refunds made by credit card can take 3 to 30 days to be reflected, depending on your bank’s policies.
• Refunds processed through online payment platforms may take up to 10 business days. Please note that these platforms may retain their own transaction fees, which are beyond our control.

3. Refund Policy:

• Refund based on advance days: The refund will be issued according to our cancellation policy, depending on how many days in advance the service was canceled.
• No refund for no-shows: If the customer does not show up on the day of the service, our team will attempt to contact them via calls and WhatsApp messages. If we do not receive a response within 30 minutes, the service will be considered completed, and no refund will be issued.
• No refund for unexpected changes: If the customer arrives before the scheduled date and time without prior notification, no refund will be given.
• No refund for incorrect information: If the customer enters the wrong phone number and we are unable to contact them on the day of the service, no refund will be provided.

4. Contact:

If you have any questions or need to make changes to your reservation, you can contact us at:

Email: : latoreservations@latoprivatetransportation.com.

WhatsApp: +52 998 837 7297